Comprehends and interprets documents or clauses written in foreign language.

Verifies key aspects of input for a request; reviews and updates into the system e.g. customer, payment, product details etc.

Adheres to all compliance guidelines laid down as per standard procedures

Handles and closes escalations on process related issues

Effectively communicates in foreign language with Global request submitter. Is able to troubleshoot and translate foreign language to facilitate clarification and resolve issues pertaining to the request submitted

Is able to generate reports from the application/manual trackers and consolidate the same

Communicator between management and other staff member.


Qualification-

Graduate (any stream)


Mandatory/Essential Skills 


Should be a Chinese language specialist.

Should have fluency in English, Hindi

Good communication and comprehension skills.

Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point etc.

Good quantitative and analytical skills

Should be focused and have an eye for detail

Open to new learning and willing to work in other processes too

Should be a team player with good interpersonal skills

Should be able to multi task

Should be adaptable to change.